Digital Subscription FAQ's

On June 1,2017, we implemented a new subscription model. Print subscribers will have access to all of our digital content. That means you will be able to access our content where and how you want it - through all platforms, including web, mobile, smart phone, tablet and delivery of the print on the days you select.  VIP Digital Access subscribers will receive access to all Colorado Community Websites.

Active print subscribers will receive VIP Digital Access at no additional charge.  Residents who made a voluntary contribution in 2017/2018 of $20 or more will have VIP Digital Access for one year at no additional charge.

Non print subscribers that chose not to subscribe to the digital edition, digital access will be limited to 2 articles per month.

Why are you making this change?
Today, readers access our unique, high quality local content in a number of ways. This full access subscription model creates a structure to allow readers to choose how to read our news and information.

In conjunction with this effort, we are also investing in the unique local content we deliver across all platforms including tablet, mobile, and new technologies as they come to market.

What are the benefits of this new full access model?
Subscribers can access content anywhere and anytime using digital platforms. The content accessed through the Web, mobile, and tablet will be frequently updated and will provide coverage of breaking news and events through articles and photos as well as provide content that cannot be included in print, such as video and digital advertising. The subscription pricing is aligned with content value.

What subscription options for news and information are offered?
Prices vary based on your choice of the frequency of delivery of the print edition. Options are:
- VIP Digital Access Only - $20/year, $40/2 years, $60/3 years.
-Receive both VIP Digital Access (all sites) and print edition (where available) - $30/1 year, $60/2 years, $90/3 years.

If I'm a subscriber or made a voluntary contribution, how do I access content online and through digital devices?
From a Desktop PC or Mac:
1. Go to the your community newspaper website.
2. Look for the "Login" link in the top right corner of the screen and follow the steps outlined to get access.  You can locate your account using your last name and street address.

Is there any way to access your content if I'm not a subscriber?

Non-subscribers will only have access to limited portions of our content, 2 stories per month. The digital platforms will be metered, meaning a non-subscriber will be able to access content up to a certain point. Breaking News, Flip Book E-Edition, Classifieds and obituaries, events and calendar, NewsLink, Contact Us, and Special Sections will remain accessible to anyone, even without a subscription.

As a media company, Colorado Community Media, provides news and information that has tremendous value for its readers; people rely on this information more than any other local source. We invest in a collaborative team of reporters covering our communities. We provide the greatest breadth of topics and content, with depth to help people understand important issues, and we provide a vital forum for community conversation.

How do I subscribe to print only?
You may subscribe for print only at www.coloradocommunitymedia.com/subscribe
All print subscriptions will include VIP Digital Access to all websites.

Postal subscribers:

Q-How do I subscribe to receive the paper by mail?
A-Visit us online at www.coloradocommunitymedia.com/subscribe

Q-Where can I pick up the paper? 
A- Visit us at www.coloradocommunitymedia.com and select your community newspaper website, then go to Contact Us and select Rack locations.

Q-How do I update my delivery preferences?
A- Going on vacation or moving?  No problem, simply email us at circulation@coloradocommunitymedia.com , or call 303-566-4100 and let us know the dates you would like delivery held or your change of address.  Two weeks' notice is preferable to process your request.

*Special Note for postal delivery subscribers: Please keep in mind when you submit a forwarding request to the post office, it takes a while for us to receive forwarding details for your subscription. It's best to send us an email or update your preferences online at www.coloradocommunuitymedia.com/subscribe or email circulation@coloradocommunitymedia.com 

Please note it can take up to two weeks for processing.

 

Driveway delivered newspapers:

Q-How do I update my delivery preference?
A- Visit us online at coloradocommunitymedia.com/subscribe, or email us at circulation@coloradocommunitymedia.com , you can also call 303-566-4100 .
Two weeks' notice is preferable to process your request.

Q-How do I subscribe to receive the paper by mail?
A-Visit us online at www.coloradocommunitymedia.com/subscribe

Q-Where can I pick up the paper? 
A- Visit us at www.coloradocommunitymedia.com and select your community newspaper website, then go to Contact Us and select Rack locations.

Please note it can take up to two weeks for processing.

What if I have questions about my subscription?
Customer service hours are Monday-Friday 9 am-4 pm. Call (303) 566-4071 or email us at circulation@coloradocommunitymedia.com
Please note calls are returned in the order they are received.